Glossary

Plain-language definitions of the marketing, design, web and DevOps terms we use.

API
An application programming interface: a defined way for two pieces of software to exchange data, for example your website and a payment gateway.
Brand identity
The visual system that makes a business recognisable: logo, colours, typefaces and how they are used.
CI/CD
Continuous integration and continuous delivery: automatically testing and deploying code every time it changes, instead of releasing by hand.
CMS
A content management system, such as WordPress, that lets you edit website pages without writing code.
Core Web Vitals
Google’s measures of page experience: how fast the main content loads (LCP), how quickly the page responds to input (INP) and how stable the layout is (CLS).
Cost per lead
Ad spend divided by the number of enquiries the ads produced.
Docker
A tool that packages an application with everything it needs into a container, so it runs the same on a laptop and on a server.
Engagement rate
The share of people who interacted with a post (likes, comments, shares, saves) out of those who saw it.
Flutter
Google’s framework for building one app that runs on both iOS and Android from a single codebase.
Google Business Profile
The free Google listing that shows your business on Maps and in local search, with address, hours, photos and reviews.
Infrastructure as code
Describing servers, networks and cloud services in files (for example with Terraform) so they can be reviewed and rebuilt automatically.
Landing page
A single, focused web page built for one offer or campaign, with one clear call to action.
Local SEO
Work that helps a business appear in search results for nearby customers, such as “near me” searches and Google Maps.
MVP
A minimum viable product: the first working version of an app with only the core features, used to test the idea with real users.
NAP
Name, address and phone number. Keeping them identical everywhere online helps local search rankings.
Reach and impressions
Reach is how many different people saw your content; impressions is how many times it was shown in total.
Responsive design
A website layout that adapts to phones, tablets and desktops.
Social media optimisation
Improving profiles, content and calls to action so social media brings in enquiries, not just followers.

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